PHI DIVÍZIÓ KFT., Budapest

PHI Division is a software engineering company specializing in workforce optimization solutions; scheduling, strategic planning and performance management softwares for call centers. Phi Division Ltd was founded in 1997. In the beginning, the firm undertook various software development projects without specialization Avaya Hungary chose Phi Division as the application developer and system integrator subcontractor for its call center solutions. This fruitful cooperation has produced several successful projects, from which Phi Division has gained enormous experience in the field of call center applications. Meanwhile, Phi Division came up with separate self-developed software products. Most of these products are directly related to call centers or indirectly to supporting their effectiveness. However, some call center-independent products have been completed. Since 2003 Phi Division has acquired references internationally. Our mission is to be the most professional firm in the customer service field, and our strategic goal is to be an active participant in the EU market Between 2005 and 2007 the number of the company's employees grew from 8 to 15. Every member of the PHI software development team holds a masters degree in software engineering. Currently 14 call centers in 5 countries rely on PHI Division's workforce optimization solutions to plan and optimize the performance of their agent workforce. Our workforce management, strategic planning, and performance management solutions lead the way in call center optimization